**Due to an increase in email enquires, it may take an extra 3-5 business days to receive a response from customer service, we apologize for the inconvenience**
**Sincere apologies to customers who have not received a tracking number or have not received a response from customer service yet. Our customer service team and shipping partners have been extremely overloaded this holiday season and have been working around the clock to resolve these issues. We truly appreciate your patience. Since some orders were shipped but tracking numbers were not provided by the fulfillment service, we have decided to re-ship any orders with missing tracking numbers. Again, please accept our deepest apologies for this inconvenience.**
Have a question, or want an update on your order?
E-mail us at firstname.lastname@example.org or fill out the form below. We're always happy to help!
We're based in Vancouver, BC and our office hours are 9am-5pm PST - we respond to most emails within a business day or two, but if you don't get a response from us, please check your spam bin!